Policies And SOPs
Limitations
Important Note: this company will automatically refuse to repair, restore, sell or deal with any printed material deemed by any of the staff to be pornographic or occultic in nature. Such books will be discarded without being cared for.
Privacy Notice
The agents of this company will never request either on the website, or over the phone the following information. Any individual claiming to be a representative of this company who requests such information any other place than in person will be reported and investigated to the fullest extent of the law. This list includes, but is not limited to, the following:
-
Social Security number (USA), National Identification Number (EU and some other countries) or other personal info #
-
Credit/Debit Card number, bank account number or other financial idendification number
-
Driver's Licence or other government-issued I.D number
At this time we are only able to accept in=person payments by cash. Please note, however, that for making purchases from this company online, you will be required to provide a valid card number for the fulfillment of such purchases. We will never record your financial information except for this reason. Also, when you make a purchase or an order from the website, that information will be stored only for as long as is needed for payment to be made.
Order Completion
On completion of order, the Company will grant thirty (30) days for pickup, at the conclusion of which time the product shall be transferred to the possession of the Company for disposal as Company sees fit. This may include, but is not limited to, donations, yard sales, online sales, store sales, or discard.
When Client claims completed order, payment must be made in full before release of product back into the custody of the Client. Terms and negotiations for payment may be dealt with at this time.
Returns
Any returns are to be done within forty-five (45) days of receipt of completed order. Any problem areas are to be specifically noted in writing before the expiration of that deadline. After forty-five days, it will be assumed that the Client is satisfied and Company will not be held liable for any fault of workmanship.
Communications
Client has the full right to maintain regular communication with Company regarding the status of product. Lack of communication shall not indicate a lack of interest on the part of the Client, nor a lack of progress on the part of the Company.
Company will maintain Client's name, email address and phone records for a minimum period of five (5) years, or as applicable by law. Company will maintain Client's banking information only for the length of time needed to process payment transaction.